Introduction
Valemont Partners ("we," "us," or "our") operates the website valemontpartnrs.com and provides AI receptionist services to businesses. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.
By using our website or booking a demo call, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the following types of personal information directly from you:
- Name — your first and last name
- Phone number — your personal or business mobile number
- Email address — your business or personal email
- Business information — shop name, location, and operational details you share with us
We do not collect payment information, social security numbers, passport numbers, or any sensitive financial data through our website.
How We Collect Information
We collect information when you:
- Book a demo call through our Calendly scheduling page
- Fill out our 4-question shop intake form
- Contact us via email
- Receive or respond to SMS messages from our team
How We Use Your Information
We use your personal information to:
- Schedule and conduct demo calls with you
- Send you your complimentary missed call audit report
- Follow up about our AI receptionist services
- Send appointment reminders and confirmation SMS messages
- Prepare custom revenue projections for your business
- Communicate about pricing, onboarding, and next steps
SMS Communications
By booking a demo call through our Calendly page, you consent to receive SMS reminders and follow-up messages related to your scheduled appointment from Valemont Partners.
Message frequency varies. Standard message and data rates may apply.
To opt out of SMS communications at any time, reply STOP to any message. To request help, reply HELP.
We do not share your phone number with third parties for marketing purposes.
Third-Party Service Providers
We use the following third-party services to operate our business. These providers may process your information as part of delivering our services:
- Google (Gmail, Google Sheets, Calendar) — for email communications, data management, and scheduling
- Telnyx — for SMS communications
- Calendly — for scheduling demo calls
- Anthropic (Claude AI) — for AI-powered automation tools
- Hetzner — for cloud server infrastructure
- Netlify — for website hosting
We do not sell your personal information to any third party.
Data Retention
We retain your personal information for up to 1 year from the date of collection, or longer if required to fulfill our services or comply with legal obligations.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted using standard encryption protocols (TLS/SSL).
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain uses of your information
- Withdraw consent at any time
To exercise any of these rights, contact us at contact@valemontpartnrs.com.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To submit a California privacy request, contact us at contact@valemontpartnrs.com.
International Data Transfers
Your information may be processed and stored on servers located outside your country, including in the United States and European Union. We ensure appropriate safeguards are in place for any international data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the effective date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Valemont Partners
Email: contact@valemontpartnrs.com
Website: www.valemontpartnrs.com